After reaching out to CBS 2, Monee couple finally get stimulus check after being promised debit card that someone else got hold of – CBS Chicago
After reaching out to CBS 2, Monee couple finally get stimulus check after being promised debit card that someone else got hold of – CBS Chicago

After reaching out to CBS 2, Monee couple finally get stimulus check after being promised debit card that someone else got hold of – CBS Chicago

MONEE, Illinois (CBS) – At CBS 2, we always work for Chicago – and almost every day we are reminded of the power of a well-placed phone call or email.

A couple in Monee believe it was an email from us that helped them finally get the stimulus money they had been waiting for since April last year. CBS 2’s Marie Saavedra reported Friday night on the long and twisted story that ended in a check.

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Mike and Debbie Brandt from Monee laugh at it now because they finally can. But they called us about how their waiting time for their stimulus check in 2021 turned into a month-long job.

“When we first received the letter from the IRS in April, they said we would receive the $ 5,600 – and if we had not received it, call them,” said Debbie Brandt.

You may remember that there were issues with that rollout. The Brandt family thought theirs was just late, but in August they were told they were getting a debit card, not a check, from a different financial institution than they originally thought.

“Another bank sent us a debit card,” Debbie said, “and that’s where the problem lies.”

That bank was Money Network. Debbie called to ask where the map was.

“The woman I was talking to said, ‘Oh no, you have no money left on your card,'” Debbie said. “I said, ‘Well, we’ve never received a card!'”

The Brandts family says records show that someone somehow found their card in April last year and spent $ 1,200 at Luis Vuitton, and also took out $ 2,000 in cash, among other things.

“She said, ‘Well, you used it,'” Debbie said. “I said, ‘No, we did not.'”

So the couple appealed it in October last year, sending a police report, letters and more – but Brandts says they were rejected. Every month since, they have been trying to get what they owe by spending hours on the phone.

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“So we have no idea why it’s being contested, or why it’s being rejected, and it’s just going on,” Mike said.

After their latest rejection, they called us and we sent an email to Money Network. On Tuesday, a spokesman said they had contacted The Brandts directly with the results of an investigation.

Ten months after it was promised, and a week after we reached out, a check showed up at the couple’s door through FedEx.

The Brandt family is happy but worried about others in the same boat, without the time or resources they spent tracking it down.

“We’re lucky enough not to be in desperate need of having had this money, but how many families are out there?” said Mike. “And that’s our concern.”

There’s still a lot we do not know about what happened here. How was the payment card stolen? Why did the Money Network deny the couple so many times? What changed during the two weeks to get them their money?

After several inquiries, the bank’s spokesman did not answer our questions.

CBS 2 is committed to Working for Chicagoconnects you every day with the information you or someone you care about may need about the job market, and helps you remove obstacles to getting back to work.

We continue to reveal information every day to help this community get back to work until the job crisis passes. CBS 2 has several useful things right here on our website, including a look at specific companies that employand information from the state on the best way to get through to apply for unemployment benefits in the meantime.

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