Courier Co. sends Ex-dgp’s candy to China, not us; Customs to pay up | Hyderabad news
Courier Co. sends Ex-dgp’s candy to China, not us;  Customs to pay up |  Hyderabad news

Courier Co. sends Ex-dgp’s candy to China, not us; Customs to pay up | Hyderabad news

Hyderabad: Andhra Pradesh former Director General of Police RP Thakur won a four-year-old legal battle against Blue Darts Express Limited after the courier service failed to deliver a rakhi and candy to Raksha Bandhan to relatives in the United States.
The package went to China instead, and the recipient of the package called Thakur to tell him he enjoyed sweets. Thakur, for his part, received documents destined to be sent to China, which he immediately returned.
Thakur brought an action in the Hyderabad District Commission for the Settlement of Consumer Disputes.
The Commission ordered Blue Dart to pay Rs 50,000 in damages and Rs 10,000 for the costs of the complaint, in addition to reimbursing the costs of rakhi and sweets. Thakur told TOI that he would donate the money to Balaji hundi at the Tirumala temple. “Consumers should fight for their rights against lack of service,” he said.
Thakur, who is commissioner of investigations at the AP government after retirement, had on August 17, 2017, placed an order to send boxes of candy, home-cooked food and rakhi to Hathesburg, Minnesota in the United States. He had paid Rs 4,155 for the package that landed in China.
“Because of the careless and ruthless actions of the opposing parties and because of their lack of service, my feelings were hurt,” Thakur said. He had filed a petition for compensation of 15 lakh.
“The customer in China did not support (us). There is no negligence on our part. The content was consumed by the customer in China and we are unable to retrieve the shipment. The complaint risks being rejected due to lack of jurisdiction,” replied Blue Dart in the consumer forum.
The Consumer Court said in its ruling that it was Blue Darts’ duty to deliver the package to its correct address. It was ridiculous to say that the customer in China did not cooperate with the company and ingested sweets, added the order, saying: “Blue Dart’s position is certainly a deficient service as provided for in the Consumer Protection Act.”
In addition to other costs and compensation, Blue Dart was also ordered to pay interest of 12% per annum within 45 days.


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