LETTER: Ways and means Republicans call for consultation on Social Security Administration’s challenges in serving Americans
LETTER: Ways and means Republicans call for consultation on Social Security Administration’s challenges in serving Americans

LETTER: Ways and means Republicans call for consultation on Social Security Administration’s challenges in serving Americans

Som Social Security Administration (SSA) begins to go back to providing full, personal service at its more than 1,200 field offices for the first time in over two years todayit still expects large crowds, long waits and continued service delays.

SSA recommends that customers avoid delays and long waits by calling in advance to schedule an appointment, but has also warned the public that they may experience busy signals or missed calls.

In a new letter chaired by Ways and Means, Republican Leader Kevin Brady (R-TX), Republican Social Security Subcommittee, Republican Leader Tom Reed (R-NY), and Republican Subcommittee on Supervision, Republican Leader Tom Rice (R-SC), calls on Republicans for Ways and Means. Chairman Richard Neal (D-MA) to hold a hearing to examine these challenges.

Key points:

  • In the more than two years since the Social Security Administration (SSA) closed its offices to the public, the Ways and Means Committee has not held a single hearing to examine how SSA will improve the service it provides to the American public.
  • SSA’s offices have generally been closed to the public since March 17, 2020, and in the more than two years since, backlogs and waiting times have continued to grow.
  • Since SSA closed its offices, Americans across the country have struggled to access SSA’s services, resulting in lost or delayed benefits, lost or missing documents, inappropriate payments, and even homelessness.

Read the whole letter here.

Background: SSA has continued to struggle to provide remote service to the American public. To make matters worse, SSA continues to experience telephone interruptions that further limit the public’s ability to contact SSA.

Ways and means Republicans have asked the SSA for its plans to improve the accessibility and quality of the service it provides to the public for several months, at the latest in a February letter focused on how SSA plans to manage the quality of the service it provides to the public as it reopens, and ensure that enough employees are on site to meet the public’s demand for personal services. SSA has not yet given a concrete answer.

For those who have problems, more information on how to contact SSA is available here: https://www.ssa.gov/coronavirus/gethelp/.


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