LUBBOCK, Texas – Many members of the local community braved the heat for hours outside the Social Security Administration Building. Most wait for hours as the building only allows 14 people inside at a time.
“I think it is very ruthless and I think they need to take the necessary measures to provide us with some form of shelter. I mean, we’re already together out here, what’s the difference between being pushed out here and being inside? ” said John Buentello, who was already queuing for 45 minutes.
Many residents tried to get out to the office several times before.
“Today is day three, where I’m trying to get my name changed from being married.
I’m super grateful because I’m physically able to stand in this heat for so long, but we’ve already seen a couple of older people here who’s obviously having a hard time, ”said Ashley Sharp, who waited about two hours. on to be seen.
Community members have been waiting in temperatures of the upper 90s outside the building.
“About an hour and fifteen minutes in the queue and in the wait there was a lady who they drove over to unload in an ambulance that had fainted in the queue because it was very hot that day,” said Donna Bowels, who had waiting in line. line a previous day.
Individuals in line expressed their concerns about the vulnerable community waiting for hours in the heat.
“People have their babies with them, they start crying because they are uncomfortable, I do not know if they have had a heat stroke or not, but they do, and there are many older people like myself who have to come out here and stand in line, ”said Kie Worthy.
The Social Security Administration offers several tips to ensure a smooth process time. They remind people to schedule appointments online or on the phone in advance. They also remind people that services can be performed online, to find a complete list of online services you can visit their website here. If someone needs to replace their social security card, they may be able to request one online at www.socialsecurity.gov/ssnumber/.
Sarah Scultz-Lackey, Regional Communications Director for the Social Security Administration said in a statement,
Given that many of the people we serve have health vulnerabilities, and in accordance with our union agreements, we continue to require certain safety measures, including masking, physical distancing, and self-health checks for COVID-19 symptoms.
Our offices, including the Lubbock Office, have drop-off boxes available to drop-off documents and evidence. We also provide access to toilets and water fountains for people standing in line.
To visit the Social Security Administration website, click here.