Social Security offices are closed to walk-ins – here’s how to get help – Community News
Social Security

Social Security offices are closed to walk-ins – here’s how to get help

Hickory, NC, USA - Nov 2, 2019: Office Building of the Local Social Security Administration.

J. Michael Jones / Getty Images

Due to the ongoing coronavirus pandemic, the Social Security Administration continues to limit its personal services to appointments only. If you’ve tried troubleshooting their online services but had no luck, you may need to make an in-person appointment.

See: What happens to Social Security when you die?
Search: 5 things most Americans don’t know about Social Security

The first step is to find your local SSA office. This can be done by using their office finder here.

If you are unable to reach your local office, you can also call the national office number at 1-800-772-1213 Monday through Friday between 8:00 AM and 7:00 PM.

Before calling, it is best to try to resolve the issue online or through the automated telephone service available 24 hours a day. If you click through to the office locator, you will find information needed for the automated phone service, which services you can have automatically done, and how to use their online resources. You can check your statement, claim benefits, and even request a replacement Social Security card. The best part – you don’t have to wait for a representative. You must first sign up for a My Social Security account here, if you don’t already have one.

See: Why the 6% rise in the cost of living from Social Security inflation could be a double-edged sword
Find: The SSA Has An Online Portal To Manage Your Social Security – Here’s Why You Should Be Using It

If you still need help, enter your zip code on the office finder form and you will be given the closest field office. The number for this office will also likely be a 1-800 or 866 number, but rest assured that this is your real local office where you can speak to a real person. Hours will vary by location.

If you can, try to resolve the issue online or over the phone first to limit travel to in-person offices. Your local representative may be able to walk you through a solution without the need for a personal visit.

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About the author

Georgina Tzanetos is a former financial advisor who studied post-industrial capitalist structures at New York University. She has eight years of experience in concentrations in asset management, portfolio management, private client banking and investment research. Georgina has written for Investopedia and WallStreetMojo.