The Social Security Administration finally released a date like its the field offices reopen to the public after closing a year and a half ago during the height of the COVID-19 pandemic.
Social security offices will restore personal services on Thursday, April 7, including for individuals without a contract, SSA acting commissioner Kilolo Kijakazi said in a statement Monday.
Due to an expected influx of visitors when offices reopen, SSA still strongly encourages people to use online services whenever possible. And even if you do not need an appointment to get personalized service, you are also strongly encouraged to schedule an appointment to avoid standing in a long queue.
“Customers entering without appointments may encounter delays and longer waiting times at our offices,” Kijakazi said. “Be aware that our offices tend to be the busiest in the morning, early in the week and in the early part of the month, so people may want to plan to visit at other times.”
SSA will also continue to require safety measures such as masking, physical distancing, and self-health checks for COVID-19 symptoms. The agency will make masks available to the public and staff if they need them.
Most social security services are available to the public online and with a “my social security” account as well as by phone. You can create a My Social Security account here, on SSA’s website. You can also get many of your questions answered by calling Social Security for free at 800-772-1213 or 800-325-0778 for customers who are deaf or hard of hearing.
Just do not be surprised if you can not get through right away.
“When we switch to a new modern telephone system, some people may experience a busy signal or be accidentally interrupted from their calls,” Kijakazi said. “We sincerely apologize for this inconvenience and encourage people to call when our national 800 number may be less busy, such as before 10am or after 4pm local time or later in the week. Like our offices, our waiting times are generally shorter later in the month. “
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This article was originally published on GOBankingRates.com: Social security offices open to the public on April 7 – no agreement required