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That Socialtilsynet Online tools could help meet the growing demand for SSA services, but a new survey suggests that only about 35% claim benefits entirely online.
The Center for Retirement Research at Boston College conducted a survey and found that the agency receives 53% of applications online, although a slightly higher proportion (60%) applied online during the pandemic. Jean-Pierre Aubry, the author of the report and the organization’s associate director of state and local research, noted that higher use of online tools would not only prove more convenient for retirees, but would save the government the cost of office placements and staffing. , reported Financial Planning.
“We also discovered that there are some situations that will require personal attention,” Aubry said in an interview, Financial Planning reported. “You want people to argue the way they can, the way they want, the way that’s most accessible to them.”
The report calls on the SSA to establish online methods to address basic queries and remove barriers to online use. The report is also in favor of increasing pensioners’ knowledge of the agency’s website. According to Aubry’s report, these changes could increase the number of retirees claiming their benefits online by 15% to 20%. Incoming younger retirees can increase this by a further 3%.
Aubry also added that while the government plans to raise awareness of the agency’s online tools, financial advisers also play a role.
“Financial advisors are part of this communication“said Aubry, as reported by Financial Planning.” If financial advisors inform their clients about these options, it also helps push that percentage upward. “
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