SSA announces new website for streamlined services – and wants your feedback
SSA announces new website for streamlined services – and wants your feedback

SSA announces new website for streamlined services – and wants your feedback


Vadym Pastukh / iStock.com

That Social Security Administration (SSA) has announced its new website to debut this year. That SSA shares a preview of the new design, called the beta site, and invites you to explore the new design and provide feedback.

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SSA used information gathered from customer interviews to improve the online experience so “you can get to the information and services you need faster,” according to a blog post on April 18. The agency examined how customers search for information online, and then introduced new best practices in terms of design.

New interactive tools were also added, e.g. the eligibility screening. The agency says this is a convenient way to learn if you are eligible for any benefits without knowing what benefit programs are available.

You can visit the new beta site on your computer, tablet or smartphone at beta.ssa.gov to see the new design and provide feedback. Use the “Feedback” button on the right side of the screen to tell the SSA what you think. There are four questions present, as well as a section to add additional feedback regarding the beta site. SSA is unable to respond to your feedback, but will likely take this feedback into account when improving the beta site.

SSA states that the new beta site is still under construction and that some links may lead you back to the pages of the current SSA.gov site. The Spanish-language version is still being worked on.

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The agency says it will use given feedback to continue making improvements over the next many months before the new one is launched. government website. The new design is intended to replace the current SSA.gov site later this year.

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About the author

Josephine Nesbit is a freelance writer specializing in real estate and personal finance. She grew up in New England, but is now based in Ohio, where she attended Ohio State University and lives with her two young children and fiancé. Her work has appeared in print and online publications such as Fox Business and Scotsman Guide.


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